Pick Requesting and Delivery System

The following project is a software development task based on developing an online pick requesting and delivering system for Pick&GO package delivery service. Automated online-based management systems are vastly advantageous for businesses and companies as they automate daily tasks, saving time and expenses. As technology keeps developing, automated management systems are becoming an essential section of businesses to handle daily activities. These systems allow employees to avoid manual procedures which would be a time waste, and instead maintain automated systems for daily business tasks.

Pick&GO is a package delivery service provider establish in Sri Lanka where they provide goods delivery island wide. They have several operational service centres at all districts and number of staff employed vary according to the general capacity of business operations. Pick&GO wishes to introduce an online pick requesting and delivering system for the requirement of goods delivery. Customers are to be given facilities to request a pickup of an item and track the delivery to the destination. The pickup schedule starts with a request initiated through the system or a phone call query to the nearest centre from the customer. In the online system, the nearest operational centre will be selected based on the customer location. The pickup request is to be given a scheduled pickup time within one-hour duration from the request.

Pick&GO requires each customer and the receiver can track the package status and location through the web and mobile apps. The users to be able to indicate their availability for the pickup of the items and all the contact details are to be provided including the receiver. Both the sender and receiver will be issued with a tracking code once the item collection confirmed. The details of the items to be delivered with their weights and type of items which important for the quality of service required are entered during the pickup.

Pick&GO is a package delivery service which provides island wide goods delivery services. Pick&GO currently requires an online pick requesting and delivering system for the requirement of goods delivery. Their customers should be facilitated to request a pickup of an item and track the delivery to the destination.

Key Requirements:

1. Provide user roles for Pick&GO administrator, service member staff and customers.
2. User login for administrator, service member staff and customers, assigning login credentials.
3. Create and manage operational centre branches, based on centre location.
4. Add and manage operational centre staff members, based on centre branches.
5. Create and manage item pickup records, based on item dimensions and costs.

Using an online pick requesting and delivering system, the potential advantages include;

• Real-time visibility of operational activities.
• Increased accessibility.
• Access to customer data to optimize business and operational procedures.
• Enhanced customer experience.
• Optimization of logistical operations and time-management.
• Eliminate duplication of orders.
• Maintain a systematic record of inventory./li>
• Eliminating the duplication of orders.

Below mentioned are certain risks to be considered while working on the current project;

• There's a chance that the system will fail or malfunction.
• The risk of damage due to weather, pests & other factors.
• Employees' technical capabilities being insufficient to handle the system.
• Internet & connectivity issue depending on the geographical locations of the centres.

1. User Roles and Permissions.
• Pick&GO Administrator
• Pick&GO Operational Centre Staff
• Pick&GO Customer

3. Operational Service Centre Staff.
• Add new operational service centre staff member record.
• View existing operational service centre staff records.
• Edit existing operational service centre staff record.
• Delete existing operational service centre staff record.

5. Item Delivery.
• View pickup item delivery status records.
• Update pickup item delivery record.
• Delete pickup item delivery record.

1. System Hardware/Software Requirements:
• Intel (Pentium 4 or newer), MacOS (OS X El Capitan 10.11 or newer) or Linux (64-bit Ubuntu 18.04+ or newer).
• • Windows 7 operating system or later.
• 4GB RAM minimum
• 250GB hard disk storage minimum.
• Internet connection.
• Google Chrome internet browser.

3. Data Safety:

All essential data related with the online pick requesting and delivering system is stored in the system database, which is based on MySQL. Pick&GO could store backups of the system database to store backups in case of a system data loss. This ensures that the customer and centre related data would be protected.

As a primary security mechanism, the entire online pick requesting and delivering system is secured with a user login page, where all system users are required to enter a unique password assigned to them. The users would not be able to access any functionalities of the system without logging in with an account. This mechanism ensures that only allowed parties are able to access the system data.

Pick&GO is a package delivery service which provides island wide goods delivery services. Pick&GO currently requires an online pick requesting and delivering system for the requirement of goods delivery. Their customers should be facilitated to request a pickup of an item and track the delivery to the destination. The purpose of the current project is to develop an online pick requesting and delivering system for Pick&GO to enhance their service providing experience with customers.

The intended solution is to develop an Online Pick Requesting and Delivering system, with the essential requirements necessary to carry out daily operations for Pick&GO package delivery service. The developed software would be a web application, which users can access remotely through the internet. This project’s online pick requesting and delivering system could be designed using a web application. Users would be able to access the web application remotely through the internet. The development would majorly include Java, HTML, CSS, Bootstrap, JavaScript, Ajax and PHP languages. MySQL could be used as the application relational database management system to store Pick&GO centre and customer related data. Visual studio code could be used as the development environment.

Web Application:

Web applications are programs that utilize the internet in order to send and retrieve system data. These applications run on web browser software. The program is connected to the internet through a web server with the application's source code and allows it to run. Web applications are widely popular among software development projects due to their simple user accessibility and efficient development approaches. Web application are included with client-side and server-sided technologies. The client of a web application would be the end user accessing the application while the server-side hosts the application. Web application platform development has been chosen for the current project as Pick&GO requires an online system to be accessed through the internet.

In consideration of the project requirements, the MVC (Model, View, Controller) architectural pattern would be the most suitable architectural design pattern selection, suitable for Pick&GO online pick requesting and delivery web application system. The MVC design pattern promotes code modularity and maintainability. MVC is considered as a popular and widespread architectural design pattern that could be implemented to a wide range of programming languages as well as related software frameworks. The intended Pick&GO web application would consist multiple types of software components required to connect and execute together. These components would be required to execute a wide range of varying business logics and database connection events.

The following are a few more reasons to use the MVC design pattern:

1. The MVC framework makes it simple to create different view components for your model component. It allows you to create several view components, allowing you to reduce code duplication by separating data and business logic.

In profession consideration of the requirements of Pick&GO package delivery service. “Traditional” system development methodology would be implemented in the current project to develop an online pick requesting and delivering system. Traditional system development approaches employ a linear approach, with all operations and stages pre-organized and carried out in a sequential order. The analysis techniques are unidirectional, only following the stages that have been pre-planned. The project flow procedures would not be repeated once a planned stage has been completed.

The phases for the current project are described below;

1. Requirement Collection: The requirements for the system development are derived in consideration of Pick&GO system expectations to get a fundamental idea of the application design.


2. System Analysis: Collected system and user requirements are effectively analysed against the intended solution of the current project, to assist the project planning.


3. System Design: System plans are initiated to develop the application. This includes identifying system analysis methods, development methodologies and system architecture design.

Extended stages based on the project phases are mentioned below.

1. Requirement Collection.
• To evaluate the requirements provided by Pick&GO.
• To identify different users included in the system.
• To identify user requirements of the system.
• To identify the system requirements of the application.


2. System Analysis.
• To identify suitable system development approaches.
• To identify suitable development tools and technologies.


3. System Design.
• To identify the architectural requirement of the application.
• To design the system architecture of the application.
• To design the user interfaces of the application.

4. Implementation.
• To design and integrate a system database.
• To develop the system functionalities.


5. Software Testing.
• To test functional effectiveness of the system.
• To test the overall acceptance of the application.

MySQL has been chosen as the preferred database system technology for the current application development. MySQL is an open-source and relational database system, developed by Oracle.

This project was dedicated to develop an online pick requesting and delivering system. This includes the essential requirements necessary to carry out daily operations for Pick&GO package delivery service. The developed software would be a web application, which users can access remotely through the internet. The project timeline started with the process of collecting user and client requirements for the implementation. Collected requirements were then illustrated using multiple diagrams.